MediRoute

Delete Your Account

How to permanently delete your MediRoute account and personal data

    Deleting your account is permanent and cannot be undone.
    Your personal data is removed and your account is anonymised. A limited set of financial
    and legal records is retained as described below.
  

Option 1 — Delete from Inside the App (Recommended)

Open the MediRoute app
Go to Profile (or Account settings) in the navigation
Scroll to the bottom of the page
Tap “Delete My Account” (red button)
Read the confirmation message and tap “Yes, Delete My Account”
Your account is anonymised and closed immediately, and you are logged out

If your account type does not yet show this option in the app, use Option 2 below.

Option 2 — Contact Support

If you cannot access the app, email us at mediroute@keficorp.com from the email address associated with your account. Include “Account Deletion Request” in the subject line. We will process your request within 7 business days.

What Gets Deleted or Anonymised

Your name, phone number, and email address — removed/anonymised so the account can no longer be identified or signed in to
Your professional profile (experience, skills, education, location) and job preferences
Your uploaded resume and resume-builder data
Your job applications and application history
Your identity & registration documents (KYC) — including the stored ID and certificate files
Your referral codes
Your login sessions, authentication tokens, and OTP records

What Is Retained

A limited set of records is kept after your account is anonymised, because we are legally required to retain them (tax, accounting, and dispute resolution):

Financial and transaction records — shift settlements, payments, and the associated audit and ledger history. These are retained in de-identified form where possible and are no longer linked to your personal profile.
Job listings you posted (if you are a recruiter) — anonymised (your name is removed) and kept so candidates who already applied are not disrupted.
A minimal audit record of the deletion itself.

Deletion Timeline

In-app deletion is immediate — your account is anonymised and your login tokens are invalidated the moment you confirm. Removal of your personal data and stored documents from our active database and storage is completed within 30 days. The limited financial and legal records described above are retained beyond that period as required by law.

Questions?

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